Limited Warranty (US Only)
We care about your cooking experience and stand by the quality of our products. Below is our official warranty policy to help you stay protected in case of unexpected issues.
What’s Covered?
Sunhouse offers a limited one-year warranty covering manufacturing defects under normal and proper use. This warranty is valid for one (1) year from the purchase date and applies only within the United States.
How to Request Warranty Service
To start a warranty claim, please contact our Customer Service Team at support@sunhouseglobal.com. You will need to provide:
- A description of the issue
- Your proof of purchase
- Your contact details
If your claim is approved, we will repair or replace your product at no charge. In some cases, we may ask you to return the product, properly packaged and with prepaid postage. If the exact item is no longer available, we’ll replace it with a product of equal or greater value (please note, replacement colors may vary). Proof of purchase is required for all warranty claims.
What’s Not Covered?
This warranty does not cover:
- Abuse or Neglect: Damage from misuse, commercial use, abnormal wear, overheating, or failure to follow instructions.
- Cosmetic Damage: Scratches, dents, stains, discoloration, or other external changes not affecting function.
- Improper Storage: Damage due to incorrect storage.
- External Factors: Accidents from fire, flood, natural disasters, etc.
- Commercial or Professional Use.
- Glass and Porcelain Components.
- Coating Damage: Coating damage from improper storage, excessive heat, or using metal/sharp utensils.
- Unauthorized Modifications: Damage from thermal shocks, drops, improper use, or unauthorized repairs/modifications.
- Non-stick Degradation: Non-stick wear, discoloration, warping, or metal separation due to high or prolonged heat exposure.
- Harsh Cleaners: Damage caused by abrasive cleaners, steel wool, bleach, or similar products.
- Partial Defects: Only the defective part will be replaced if a product has multiple components and only one is faulty.
Other Important Notes
This warranty is valid only for the original US consumer or gift recipient with valid proof of purchase and is non-transferable. It is void if the product wasn’t purchased directly from Sunhouse or an authorized US seller.
We may use refurbished or remanufactured products or parts to fulfill warranty claims, and these are covered for the remainder of the original warranty period.
Disclaimer, Limitation on Liability
This warranty is your sole remedy. Sunhouse’s liability is limited to repairing or replacing the defective product. We are not responsible for incidental, consequential, or indirect damages. Our maximum liability will not exceed the original purchase price of the product. Any product description is for identification purposes only and does not imply an additional warranty.
Need Help?
If you have questions or need assistance, please reach out to us at support@sunhouseglobal.com.